In most cases support requests concern a conjunction of joomla extensions, settings and content. It's not an easy task to install the same extensions, set it up in the same way and generate the test content close to your content. So to get the support be ready to provide either Joomla superadmin access or an akeebabackup of your web-site. Your web-site copy will be installed at a test server to be debugged.
If you are afraid of some data, then either create an akeebabackup excluding your secret data or create a test web-site instance with fake data yourself and provide the developer with the access.
If for some reason you are not able to provide the access or to create an unsecret web-site backup/instance, then support costs 20 USD per hour.
Mod VM Stat
Version 1.0.0 Stable
Released on: Friday, 24 May 2013
Version 1.0.1 Stable
Released on: Friday, 24 May 2013
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